Frequently Asked Questions
Is your store open now?  What about 2nd Saturday Art Walk?

Yes, we are open for business!  Our store hours are Tu-Sa 10-4; Su 11-2

On the 2nd Saturdays of each month we are open 5-8p. The other ARTHOUSE businesses that are open in the evenings are Constellation Marketplace, Sparrow Gallery, with Rumpelstiltskin open until 6pm

Are masks required?

Masks are not required, although we, the Tea Cozy staff,  will still be wearing masks in the shop. If you would like a mask, we have disposable masks available. 

We are limiting patrons to 5 at a time.  Please read our changes here: Covid19

Can I find Parking?

There is street parking on R Street and the surrounding streets. There is also 15 minute loading zone space in front of ARTHOUSE doors.  It's the perfect spot to run in to pick up your prepaid order.

What's a tea cozy?

Tea cozies are insulating covers for teapots to keep your tea piping hot.  

It is often made of fabric or knit or crocheted.  The cover can look like a toaster cover that slips over your teapot, or it might be a 'pot-hugger' style that stays wrapped around the teapot. Sometimes they are cute and whimsical.

Tea cozies can be used to update your tea table by using one made from themed or seasonal fabric.

Do you carry tea cozies?

Yes we do.  Our selection varies, so please ask for photos

Do you serve tea?

We are not a restaurant, but we do offer cups of tea to go: hot tea during winter and iced tea during the summer.  You can choose any of the teas on the shelf to have prepared for you according to best brewing practices.  However, if you prefer your tea brewed a certain way, we'd be happy to accommodate you.

If you don't serve tea, what can I expect when I go to Tea Cozy?

We are a retail tea store featuring over 130 fine loose leaf teas sold bulk. We also carry teapots and tea cups.  We have tea treats made from local culinary artists and biscuits and chocolates from the UK. Our selection varies, so please call if you are looking for something in particular.

Gift Cards

Do you sell gift cards?

Yes, we do sell gift cards.  The gift cards are a physcial card that can be used in the store. It is not redeemable in the online ship.  For online redeemable gift, use, egift

 

Do you sell egift cards?

Yes we do.  This is brand new for us.  The egift card is a virtual gift card that can be printed or sent via email. The egift card is for online ordering.

Can I use my gift card for online purchases?

Right now, our gift cards are unable to be used as payment online.  However, if you have a gift card, we can take your order over the phone and redeem your gift card as payment that way.

Tea Cozy Rewards Programs:

What is Tea Cozy rewards program?

Tea Cozy has 2 rewards programs.

One is for the physical location on R Street for purchases made in store. It is run through an outside company called Elavon. They keep track of sales using your name, phone number and email.

The other is for online sales and those points are calculated right on the online store. In order to redeem your rewards, you will need to be a member.

For both programs, you receive one point for every dollar spent in the store. Once you get 200 points ($200 in purchases) you get $10 off your next purchase over $20.  There's no need to carry a card!

I am part of the :Fanfare Rewards program in the store . Will my online purchase count toward that?

The two programs are separate so points earned in the store will go toward 'in-store' rewards and sales earned online will go toward online rewards.  If you have any questions, please let us know.

Can I redeem my in store rewards online?

The simple answer is no.  Our online store is separate from our retail store system from our rewards provider (Fanfare).  

However, if you know you have your reward (which we do our best to notify you), you can email us at namithomp@gmail.com and we will try to accomodate you.

Return Policy:

What is your return policy?

We take back items within 30 days of purchase with proof of purchase.

We are not able to take back bulk teas in packaging that have been opened.

Items such as teaballs and teapots should be unused and in original packaging if possible.

Money will be refunded to the original payment method.

Shipping Info:

 
Where do you ship?

We ship across US, including Alaska and Hawaii

How do you calculate shipping?

Online shipping prices are calculated as follows:

< $50:      $8.50

$51-$75:  $6.50

$76-$99:  $4.50

>$100:      Free

How long will it take to get my item?

We will strive to get your order packed and shipped within 2-3 days. We are closed Mondays so orders placed late Saturday through Monday will be processed the following Tuesday. We ship by US Mail or UPS which typically takes 2-3 business days.

Can I ship to another address or send as a gift?

Yes, we'd be happy to ship to a different address than your billing address.  You will need to input your billing address and shipping address.

If you are sending a gift and would like a note included, please make a note and we will be happy to do that.