Frequently Asked Questions
Is your store open now?  What about 2nd Saturday Art Walk?

Yes, we opened June 9th.  Our store hours are Tu-Sa 10-4.  

ARTHOUSE Artists Upstairs gallery is open and many of the artists participate in Open Studios on the the 2nd Saturdays of the month.  All of the downstairs shops are open

If there are updates to public gatherings, the above information could change.

Are masks required?

Yes, masks are required inside ARTHOUSE and inside Tea Cozy.  Masks will be provided if needed.

We are working with County Health Dept to maintain safety regulations. We are limiting patrons to 2 at a time. Please read our changes here: Covid19

Can I find Parking?

There is street parking on R Street and the surrounding streets. There is also 15 minute loading zone space in front of ARTHOUSE doors.  It's the perfect spot to run in to pick up your prepaid order or to for curbside pick up on Fri and Sat.. 

What's a tea cozy?

Tea cozies are insulating covers for teapots to keep your tea piping hot.  

It is often made of fabric or knit or crocheted.  The cover can look like a toaster cover that slips over your teapot, or it might be a 'pot-hugger' style that stays wrapped around the teapot. Sometimes they are cute and whimsical.

Tea cozies can be used to update your tea table by using one made from themed or seasonal fabric.

Do you carry tea cozies?

Yes we do.  Our selection varies, so please ask for photos

Do you serve tea?

We are not a restaurant, but we do offer cups of tea to go: hot tea during winter and iced tea during the summer.  You can choose any of the teas on the shelf to have prepared for you according to best brewing practices.  However, if you prefer your tea brewed a certain way, we'd be happy to accommodate you.

If you don't serve tea, what can I expect when I go to Tea Cozy?

We are a retail tea store featuring over 130 fine loose leaf teas sold bulk. We also carry teapots and tea cups.  We have tea treats made from local culinary artists and biscuits and chocolates from the UK. Our selection varies, so please call if you are looking for something in particular.

Gift Cards

Do you sell gift cards?

Yes, we do sell gift cards in the s

 

Do you sell egift cards?

No, I'm sorry, at this time, we do not. 

Can I use my gift card for online purchases?

Right now, our gift cards are unable to be used as payment online.  However, if you have a gift card, we can take your order over the phone and redeem your gift card as payment that way.

Tea Cozy Rewards Program (Fanfare)

What is Tea Cozy rewards program?

Tea Cozy rewards program is run through an outside company called Elavon. 

They keep track of sales using your name and phone number.

You receive one point for every dollat spent in the store. Once you get 200 points ($200 in purchases) you get a reward.

The next time you are in the store and spend over $20, you get $10 off your purchase.  There's no need to carry a card.

I am part of the :Fanfare Rewards program. Will my online purchase count toward that?

Yes, your online sales are entered into our Point of Sale app so all online purchases will be credited to your rewards account.

Can I redeem my rewards online?

The simple answer is no.  I'm sorry but our online store is not linked Elavon.  

However, if you know you have your reward (which we do our best to notify you), you can email us at nami@tea-cozy.net and we will try to accomodate you.

Return Policy:

What is your return policy?

We take back items within 30 days of purchase with proof of purchase.

We are not able to take back bulk teas in packaging that have been opened.

Items such as teaballs and teapots should be unused and in original packaging if possible.

Money will be refunded to the original payment method.

Shipping Info:

 
Where do you ship?

We ship across US, including Alaska and Hawaii

How do you calculate shipping?

Online shipping prices are calcuated the following way:

Sales up to $50:    $8.50

$51-$75:  $6.50

$76-$99:  $4.50

over $100:  Free

How long will it take to get my item?

We will strive to get your order packed and shipped within 2-3 days.We are closed Sunday and Mon Wday so orders placed late Saturday through Monday will be processed the following Tuesday. We ship by USPS Priority Mail which typically takes 2-3 days once post office receives.

Can I ship to another address or send as a gift?

Yes, we'd be happy to ship to a different address than your billing address.  You will need to input your billing address and shipping address.

If you are sending a gift and would like a note included, please make a note and we will be happy to do that.

SHOPPE HOURS
Open Tu-Sa  10-4
You can also place online order and specify curbside pickup which is available Fri & Sat 10p-4p

 

STAY CONNECTED
Phone:
916.441.3546
LOCATION
Inside ARTHOUSE
1021 R Street  

Sacramento, CA  95811